Privacy Policy

Here at FrameX, we are committed to protecting your privacy. We want you to be able to place your order with us free from worry and have strict privacy measures to ensure this is the case.

You have rights relating to your personal information:

• The right to be informed about how we use your personal information
• The right to access the personal information we hold about you, including access to confirmation that your information is being processed
• The right to have your personal information changed if it is inaccurate or incomplete. You can edit your personal information in my account section
• The right to request that we delete or remove your personal information and/or prevent us from processing your personal information, in certain circumstances
• The right to obtain and reuse the personal data we hold about you for your own purposes
• The right to complain to a supervisory authority
• The right to stop receiving any direct marketing messages or the processing of your data based on legitimate interests.

You can unsubscribe from marketing emails and from other marketing messages at any time:

• By clicking the “unsubscribe” link in any email
• By contacting our sales team – info@frameuk.co.uk

Please contact us if you wish to exercise your rights.

Use of Marketing

We may use your email address and phone number to send you marketing emails or marketing SMS messages if you “opt in” to our email or SMS offers list when placing your order, or at a later point. We will only do this with your consent. Every marketing email or marketing SMS message we send contains an unsubscribe link allowing you to instantly remove you from future campaigns.

You have rights relating to your personal information:

• To send you direct marketing communications which we think will be of interest to you.
• To varry out analysis to oprimise and improve our services and communications to benefit our customers
• To identify and prevent fraud
• To personalise the website to tailor our offering to you.
• Supressions – to ensure you no longer receive marketing communications if you have unsubscribed.

Use of personal information

We may use your personal information to send you relevant marketing messaging (with your consent) and to predict your purchase behaviour or making product recommendations to you. This is to enable us to personalise your experience with us. This information includes and is not limited to:

• Customer type (Business, Group or Team, Charity, School or Individual) which we request from you at the check out stage.
• Your contact history with us.
• Your name and personal contact details.
• Your device type or email client.

How long we keep your personal information

We keep your personal information for as long as is needed to provide our service to you, or for as long as you have your account or in some cases to help us to train our internal teams to provide a better service to you.

Cookies

Cookies are small pieces of information that are stored by your browser on your computer’s hard drive and are often essential for the functionality of modern websites, including FrameXUK.com. Cookies can be deleted from your hard drive if you wish. Most web browsers automatically accept cookies, but you can change your browser settings to prevent that. We regularly audit the cookies used by our system. Please note that third party systems integrated with our site may also drop cookies; you should consult the privacy policy of those systems for more information.